Transform customer service delivery to exceed expectations.
Provide a seamless customer experience at every touchpoint to improve response time for service requests and increase customer satisfaction.
- An Intelligent Contact Center for Utilities
- Better Orchestrate New Service Connections
- Better Manage Customer Service
Improve customer satisfaction by ensuring inquiries are resolved the first time. - Increase Efficiencies
Deliver faster processing time, reduce costs and improve customer experiences. - Simplify Agent Experience
Support agents with an easy-to-use interface, including intelligent and automated recommendations.
- Gain Real-Time Status Updates
Improve visibility with a single view of connection project status across entities. - Automate to Improve Execution
Ensure better collaboration and execution with automated processes for each connection step. - Deliver Insights to the Field
Provide mobile-ready applications that give insight to field crews and developers.
One of the beauties of the Appian app is it’s now a secure platform where a customer feels safe entering information.
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Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade and trusted by industry leaders.
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